Frequently Asked Questions

Common questions and answers about GMTech's AI model comparison platform, billing, features, and usage.

Getting Started

What is GMTech?

Q: What makes GMTech different from using AI models directly?

GMTech is a unified platform that provides access to 15+ AI models through a single interface. Instead of managing separate accounts with OpenAI, Anthropic, Google, and others, you get:

One account for all major AI providers
Side-by-side comparison of models with identical prompts
Transparent, real-time pricing for every request
Model swapping mid-conversation without losing context
Team collaboration with shared snapshots and billing
OpenAI-compatible API as a drop-in replacement

Q: Do I still need accounts with individual AI providers?

No! GMTech handles all the provider relationships for you. You only need one GMTech account to access models from OpenAI, Anthropic, Google, Meta, Cohere, and others.

Q: Which AI models are available?

View our complete, up-to-date model list with pricing and availability at:

Model Status Page →

We regularly add new models from OpenAI, Anthropic, Google, Meta, and other providers.

How do I get started?

Q: How do I sign up for GMTech?

Visit app.gmtech.com/accounts/signup/
Sign up with email/password or Google OAuth
Create your team (automatically set up)
Get $5 free credits to start experimenting
Try Lab Compare to see models side-by-side

Q: Do I need a subscription to use GMTech?

Yes, GMTech uses a hybrid model:

Monthly Plan: $14.99/month + usage-based credits
Yearly Plan: $169.99/year + usage-based credits
Free Credits: $5 included with each plan
Additional Credits: Purchase as needed ($1 = 1 credit)

Q: Can I try GMTech before subscribing?

Every new account gets $5 in free credits to test the platform. This typically covers 50-250 AI requests depending on which models you use.

Features and Functionality

Lab Compare

Q: What is Lab Compare and why is it useful?

Lab Compare is GMTech's flagship feature that lets you test the same prompt across multiple AI models simultaneously. Benefits include:

Direct comparison of model responses for the same input
Cost comparison - see which model provides better value
Quality assessment - compare accuracy, creativity, and style
Speed comparison - see response times under identical conditions
Decision support - choose the right model for your use case

Q: Can I compare more than 2 models at once?

Currently, Lab Compare supports 2-3 models simultaneously in the web interface. For comparing more models, you can use:

Lab Batch Compare for systematic testing across all models
Multiple Lab Compare sessions for different model pairs
API integration to programmatically compare many models

Model Swapping

Q: What is model swapping and how does it work?

Model swapping lets you switch between AI models mid-conversation while preserving the full context. For example:

Start with Claude-3.5-Sonnet for creative brainstorming
Switch to GPT-4 Turbo for technical analysis
Switch to GPT-3.5-Turbo for quick iterations

The new model receives the complete conversation history and continues seamlessly.

Q: Why would I want to swap models?

Cost Optimization: Start with premium models, switch to budget models for iterations Capability Matching: Use each model's strengths (Claude for creativity, GPT-4 for analysis) Quality Assurance: Cross-validate important outputs with multiple models Workflow Efficiency: Match model capabilities to different phases of work

Snapshots

Q: What are snapshots and how do I use them?

Snapshots are permanent captures of AI conversations that you can save and share. They preserve:

Complete conversation history
All model responses and metadata
Costs and performance data
Multi-model conversations from model swapping

Use cases:

Team collaboration: Share AI work with teammates
Client presentations: Show AI capabilities to clients
Documentation: Preserve successful AI workflows
Knowledge management: Build a library of effective prompts

Q: Can I make snapshots public?

Yes! Snapshots can be:

Private: Only you can see them
Team: Shared with your team members
Public: Anyone with the link can view

Pricing and Billing

Cost Structure

Q: How much does GMTech cost?

Subscription Plans:

Monthly: $14.99/month (includes $5 credits)
Yearly: $169.99/year (includes $60 credits)

Usage Costs:

GPT-3.5-Turbo: ~$0.002-0.01 per request
GPT-4 Turbo: ~$0.01-0.05 per request
Claude-3.5-Sonnet: ~$0.005-0.03 per request
Image Generation: ~$0.02-0.08 per image

Q: Why is there both a subscription and usage costs?

Subscription: Covers platform access, team features, infrastructure Usage: Ensures you only pay for the AI you actually use

This model provides:

Predictable base costs for budgeting
Usage-based scaling that matches your needs
No waste - unused credits roll over
Transparent pricing with real-time cost tracking

Q: How does GMTech pricing compare to using providers directly?

GMTech typically costs the same or less than providers directly because:

No markup on AI model costs
Volume discounts passed to users
Optimization tools help reduce usage costs
Multi-provider access without multiple subscriptions

Added value:

Comparison tools save time and improve decisions
Model swapping can reduce costs 30-60%
Real-time cost tracking prevents surprises

Credits and Payments

Q: How do credits work?

Credit System:

1 credit = $1 for simplicity
Usage deducted in real-time from your credit balance
Automatic top-up when balance gets low (configurable)
Credits roll over between billing cycles
No expiration while account is active

Q: What happens if I run out of credits?

Automatic Top-up (if enabled):

System purchases more credits using your payment method
Default amounts: $10, $25, $50, or $100
No interruption to your AI requests

Manual Top-up:

You'll get low balance warnings at 50%, 25%, 10%
Add credits through Settings → Billing
AI requests pause until credits are added

Q: Can I get a refund on unused credits?

Credits are non-refundable per our terms of service. However:

Credits roll over indefinitely while account is active
Team transfer - credits can be used by any team member
Account reactivation - credits preserved if you reactivate cancelled account

Technical Questions

API Integration

Q: Can I use GMTech with existing OpenAI code?

Yes! GMTech provides a fully OpenAI-compatible API. Just change two lines:

# Before (OpenAI directly)
client = OpenAI(api_key="sk-...")

# After (GMTech)
client = OpenAI(
    base_url="https://app.gmtech.com/api/v1",
    api_key="gmtech_your_key"
)
# Everything else works exactly the same!

Q: What programming languages are supported?

GMTech works with any language that supports HTTP requests or has an OpenAI SDK:

Python: Official OpenAI library
JavaScript/Node.js: Official OpenAI library
Java, C#, Go, PHP: Community OpenAI libraries
cURL, shell scripts: Direct HTTP requests
Any language: Via HTTP REST API

Q: Are there rate limits on the API?

Default Limits:

Free tier: 60 requests/minute, 40K tokens/minute
Pro tier: 3,000 requests/minute, 250K tokens/minute
Team tier: 5,000 requests/minute, 500K tokens/minute
Enterprise: Custom limits based on needs

Q: How do I get an API key?

Log into GMTech dashboard
Go to Settings → API Keys
Click "Create New API Key"
Give it a descriptive name
Copy the key immediately (shown only once)
Store securely in environment variables

Data and Privacy

Q: Is my data secure with GMTech?

Data Protection:

Encryption in transit (HTTPS/TLS)
No long-term storage of prompts or responses
Provider compliance with each AI company's data policies
Team isolation - your data isn't shared with other teams
GDPR compliance for European users

Q: Does GMTech train models on my data?

No. GMTech does not train models or retain your data for training purposes. Your prompts and responses:

Pass through GMTech to reach AI providers
Follow each provider's policies (most don't train on API data)
Are not stored long-term by GMTech
Remain your intellectual property

Q: What data does GMTech store?

Metadata Only:

Usage statistics (tokens, costs, models used)
Account and billing information
Team membership and permissions
Snapshots you choose to save

Not Stored:

Prompt content (unless in saved snapshots)
AI responses (unless in saved snapshots)
Conversation history (unless explicitly saved)

Team Management

Team Features

Q: How do teams work in GMTech?

Team Benefits:

Shared billing - one payment method for everyone
Collaborative features - shared snapshots and conversations
Usage analytics - see team spending and usage patterns
Role management - different access levels for team members
API key management - team-level and individual keys

Q: Can I be on multiple teams?

Yes! You can:

Be invited to multiple teams with different roles
Switch between teams using the team selector
Have different permissions on each team
Use separate API keys for different teams/projects

Q: What are the different team roles?

Owner:

Full access to everything
Billing and payment management
Add/remove team members
Delete team

Admin:

User management (except owner)
Team settings and API keys
View all usage analytics
Manage shared resources

Member:

Full AI access and features
Create personal API keys
Save and share snapshots
View own usage data

Viewer:

Read-only access to shared snapshots
View team analytics
No AI generation or API access

Collaboration

Q: How do I share AI conversations with my team?

Snapshots Method:

Complete your AI conversation
Click "Create Snapshot"
Choose "Share with Team"
Add description and tags
Team members get automatic access

Conversation Handoffs:

Save conversation state
Share conversation ID with teammate
They can continue the conversation
Full context is preserved

Q: Can team members continue each other's conversations?

Yes! With model swapping and conversation persistence:

Team member A starts a conversation
Saves conversation or creates snapshot
Team member B can continue the same conversation
Full context is maintained across the handoff
Any team member can contribute to the conversation

Troubleshooting

Common Issues

Q: Why is my AI request taking so long?

Possible Causes:

Model temporarily busy - try different model
Complex request - simplify prompt or reduce length
Network issues - check internet connection
Peak usage times - try again in a few minutes

Solutions:

Use faster models (GPT-3.5-Turbo, Claude-3-Haiku) for speed
Break complex requests into smaller parts
Try streaming responses for long content

Q: Why am I getting "Rate limit exceeded" errors?

Causes:

Too many requests in short time period
Team hitting collective rate limits
API key approaching plan limits

Solutions:

Wait 1-2 minutes between requests
Upgrade to higher plan for increased limits
Distribute requests across multiple API keys
Use batch processing for bulk operations

Q: My API key isn't working. What should I check?

Common Issues:

Wrong format - must start with "gmtech_"
Expired or revoked - check key status in dashboard
Wrong base URL - use https://app.gmtech.com/api/v1
Environment variables - verify key is loaded correctly

Verification:

curl -X GET "https://app.gmtech.com/api/v1/models" \
  -H "Authorization: Bearer $GMTECH_API_KEY"

Account Problems

Q: I can't log into my account. What should I do?

Troubleshooting Steps:

Verify credentials - check email and password
Reset password - use "Forgot Password" link
Check email - look for activation email in spam folder
Clear browser cache - try incognito mode
Contact support if issues persist

Q: My team workspace isn't loading. How do I fix this?

Check:

Team URL format: https://app.gmtech.com/a/team-name/
Team membership - verify you're added to the team
Account status - ensure account is active
Browser issues - clear cache, try different browser

Business and Enterprise

Enterprise Features

Q: Do you offer enterprise plans?

Yes! Enterprise features include:

Custom pricing based on volume
Invoice billing with NET-30 terms
Dedicated account manager
Single Sign-On (SSO) integration
Advanced analytics and reporting
Service Level Agreements (SLAs)
Custom contracts and terms

Contact our sales team for enterprise pricing and features.

Q: Can I get volume discounts?

Volume Tiers:

$500+/month: 10% discount on credits
$1,000+/month: 15% discount + priority support
$2,500+/month: 20% discount + account manager
$5,000+/month: Custom pricing + SLA

Q: Do you support procurement and vendor requirements?

Yes, we support enterprise procurement:

Security questionnaires and compliance documentation
Custom contracts and vendor agreements
Insurance certificates and business verification
SOC 2 and other compliance certifications
Data Processing Agreements (DPAs) for GDPR

Integration and Development

Q: Can GMTech integrate with our existing tools?

API Integration:

Drop-in OpenAI replacement for existing applications
Webhook support for real-time notifications
Usage analytics API for custom reporting
Team management API for user provisioning

Popular Integrations:

Slack/Discord bots using GMTech models
Content management systems with AI assistance
Data processing pipelines with multiple models
Customer support tools with AI enhancement

Q: Do you provide technical support for integrations?

Support Levels:

Standard: Email support and documentation
Pro: Priority email + live chat during business hours
Enterprise: Dedicated support team + phone support
Custom: On-site training and integration assistance

Getting More Help

Additional Resources

Q: Where can I find more detailed documentation?

Getting Started Guide - Platform basics
Lab Compare Guide - Master model comparison
API Documentation - Complete technical reference
Best Practices - Optimization strategies
Troubleshooting - Problem resolution

Q: How do I contact support?

Support Channels:

Email: support@gmtech.com (24-48 hour response)
Live Chat: Available for Pro+ customers during business hours
Dashboard: Submit tickets through Settings → Support
Emergency: Critical issues have dedicated escalation paths

Billing Issues:

Email: billing@gmtech.com
Include: Invoice numbers, transaction details, account information

Q: Is there a user community or forum?

We're building community resources:

User forums for tips and discussions
Discord/Slack communities for real-time help
Monthly webinars for feature updates and best practices
Beta programs for early access to new features

Q: How do I stay updated on new features?

Stay Connected:

Email newsletters with feature announcements
Dashboard notifications for important updates
Release notes published with each update
Social media (@GMTech) for news and tips
Status page for system updates and maintenance

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