Office Hours

Get live help from the GMTech team! Join our weekly office hours for real-time support, feature demos, and Q&A sessions.

📅 Schedule

Weekly Office Hours:

  • Tuesdays: 2:00 PM - 3:00 PM PST
  • Thursdays: 10:00 AM - 11:00 AM PST

Office hours are held every week except during major holidays

🔗 How to Join

Meeting Link: Join GMTech Office Hours

Calendar Integration:

Meeting ID: gmtech-support-123 Passcode: aimodels2024

🎯 What We Cover

📚 Common Topics

  • Getting Started: Account setup, first API calls, understanding models
  • Lab Environments: Lab Compare tutorials, batch testing workflows
  • Model Selection: Choosing the right model for your use case
  • Cost Optimization: Strategies to reduce AI costs while maintaining quality
  • Agent Development: Building and optimizing AI agent workflows
  • API Integration: Troubleshooting integrations and best practices
  • Team Management: Setting up teams, billing, and permissions

🚀 Live Demos

  • New feature previews
  • Advanced use case walkthroughs
  • Integration examples
  • Performance optimization techniques

💬 Q&A Sessions

  • Open floor for any questions
  • Troubleshooting specific issues
  • Feature requests and feedback
  • Best practices discussions

🎒 How to Prepare

Before Joining

  1. Review Documentation: Check our FAQ and Troubleshooting guides first
  2. Prepare Questions: Write down specific questions or issues you'd like to discuss
  3. Share Context: Be ready to describe your use case and current setup
  4. Test Your Setup: Ensure your microphone and camera work if you plan to participate

What to Bring

  • Specific Examples: Code snippets, error messages, or workflows you're working with
  • Account Information: Have your team name and relevant details ready (don't share API keys!)
  • Use Case Details: Description of what you're trying to accomplish

🎥 Session Format

First 10 Minutes: Updates & Announcements

  • New features and improvements
  • Important updates or changes
  • Upcoming events or releases

Next 35 Minutes: Q&A and Support

  • Live question answering
  • Screen sharing for complex issues
  • Real-time problem solving
  • Feature demonstrations

Last 15 Minutes: Open Discussion

  • Feature requests and feedback
  • Community questions
  • Best practices sharing
  • Networking with other users

📝 Session Notes

After each session, we publish:

  • Summary of questions asked
  • Links to relevant documentation
  • Action items and follow-ups
  • Recording highlights (when applicable)

Find past session notes in our Community Forum.

🔒 Privacy & Recording

  • Sessions may be recorded for internal training purposes
  • We never record or save API keys, credentials, or sensitive data
  • Recordings are not public - only used for our support team training
  • Let us know if you prefer your questions to remain off-record

📧 Can't Make It?

If you can't attend office hours, you have several options:

Alternative Support Channels

Request a Private Session

For enterprise customers or complex integrations, we offer:

  • Private consultation calls
  • Technical architecture reviews
  • Custom integration workshops

Contact us at enterprise@gmtech.com to schedule.

🌟 Success Stories

Office hours have helped customers:

  • Reduce costs by 60% through model optimization strategies
  • Implement AI agents that save 20+ hours per week
  • Integrate GMTech APIs in under 30 minutes
  • Scale from prototype to production with confidence

🤝 Community Guidelines

To make office hours valuable for everyone:

Do's

  • ✅ Come prepared with specific questions
  • ✅ Be respectful of everyone's time
  • ✅ Share context about your use case
  • ✅ Follow up with additional questions via support

Don'ts

  • ❌ Share API keys or sensitive data
  • ❌ Dominate the entire session
  • ❌ Ask questions that require extensive debugging
  • ❌ Use the time for sales discussions

For complex issues requiring extensive debugging, please submit a support ticket first so our team can prepare.

📞 Contact the Office Hours Team

Have questions about office hours or need to request a topic?

Don't forget to add office hours to your calendar so you never miss a session!

Previous: ← FAQ | Next: Contact Support →

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